CAREERS

Mobile Application Quality Assurance (QA) Tester
Kuala Lumpur

OVERVIEW

About the company: 

An opportunity to work at one of the biggest app publishers in South-East Asia (100 million downloads, over 20 million Monthly Active Users). Established in Singapore in 2009, Bitsmedia develops and publishes Muslim Pro, the world leading Muslim mobile app. 

Headquartered in Singapore, we also have regional offices in Jakarta and Kuala Lumpur. We are committed to equal employment opportunities regardless of race and religion and our current dynamic and diverse team includes people from 10 different countries across our three offices in the region.

Duration: 

Full Time 

About the job: 

The position is based in our Kuala Lumpur office which is located along Jalan Bukit Bintang, in the heart of the golden triangle. You’ll be joining a young and dynamic team of people in Kuala Lumpur and will work closely with teams from Singapore and Jakarta. English is the working language at the office. 

We are looking for a QA Tester to assess the Muslim Pro application quality through manual testing. You will be responsible for finding and reporting bugs and glitches in the app. In this role, you should have a keen eye for detail and excellent communication skills. If you are also competent in executing test cases and are passionate about quality, we’d like to meet you. Ultimately, you will ensure that our products, applications and systems work correctly. 

As the first point of contact for the users, you’re also an important member in the team for being the voice of the Muslim Pro team to understand the challenges users face and provide effective payment and technical support solutions via our customer support channels. 

Responsibilities: 

  • Test the Muslim Pro application updates across mobile phones and tablets 
  • Run identified test cases for identified functionality 
  • Inform QA analyst of actual results that differ from the expected results 
  • Identify and document variances/defects in User Experience, usability, process flows, identified 
  • functionalities and communicate them to the team 
  • Engage with development team to resolve identified variances 
  • Answering customer support emails through our ticketing tool (Zendesk) 
  • Reply to App store reviews (Google Play store and Apple iTunes App store) 
  • Reply to comments on our social media channels (Facebook, Instagram, Twitter) 

Requirements: 

  • Ability to document and troubleshoot errors 
  • Analytical mind and problem-solving aptitude 
  • Good writing and email handling skills 
  • Have prior Customer Service experience 
  • Fluent in Bahasa Malaysia and English (spoken and written) 
  • Team player 
  • Able to multitask and adapt quickly to changes 
  • Self-motivated and detail oriented 
  • Meticulous, independent and efficient in handling customer support enquiries and quality assurance testing 
  • Basic knowledge of the mobile apps eco-system is an added advantage


APPLICATION FORM

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